PLAIN-ENGLISH SUMMARY · LAST UPDATED 26 JULY 2026

Trial, subscription, cancellation and use

Life Mode Fitness supplies Training Colour and the Clarity System as separate products that can also be bought together. The Clarity System contains Clarity Booking, with Clarity Action Plans available through the Clarity Complete tier. These terms do not remove statutory rights.

Supplier and technical support

Life Mode Tools is supplied by Life Mode Fitness, operated by Jenkin Lee in Northampton, United Kingdom. Email hello@lifemodefitness.com for technical support, account help, billing questions, cancellation or data requests. Support requests are reviewed on UK working days and answered as soon as reasonably possible. Life Mode will never ask for a professional passphrase or full card details by email.

1. Fourteen-day trial

Public sign-ups provide payment details through Stripe but are not charged at sign-up. Unless cancelled before the trial ends, the selected plan starts automatically on day 15. Cancel any time through the billing portal.

2. Prices

Training Colour is £29 monthly or £290 annually. Clarity Booking is £39 monthly or £390 annually. Clarity Complete, which adds Clarity Action Plans, is £59 monthly or £590 annually. Life Mode Complete, combining Training Colour with Clarity Complete, is £79 monthly or £790 annually. Checkout shows the exact tier and plan before commitment. Annual prices are charged once for 12 months; monthly plans renew each month.

3. Cancellation and refunds

Cancelling through the Stripe billing portal stops the next renewal and normally leaves access until the paid period ends. A customer can also email hello@lifemodefitness.com from the address linked to the subscription, name the product and clearly request cancellation; Life Mode will confirm the request in writing. Completed monthly periods are not normally part-refunded. If consumer law provides a 14-day cooling-off period or cancellation right, Life Mode will honour it. Annual-charge cancellation requests should be emailed promptly. Rights for faulty or misdescribed services remain unaffected.

4. Separate products and shared workspace

Buying one product does not unlock the other. A combined customer can use both in the same dashboard. Each product’s records and access remain separately controlled.

5. Payments and communications

Coaches may use Clarity’s optional Stripe checkout or continue with an existing payment provider. Masked calling and SMS depend on third-party availability, a dedicated platform number and sufficient prepaid communication allowance. Life Mode may keep these features unavailable until production checks are complete.

6. Professional responsibilities

Professionals remain responsible for their judgement, client consent, cancellation policy fairness, appointment decisions, exercise or service safety, emergency processes and data-protection compliance. Voice notes must be deliberate messages, not covert recordings, and should not contain card details or unnecessary sensitive information. Training Colour explores communication and support preferences; it is not a medical, psychological or clinical diagnosis and must not determine treatment or safety decisions. The Clarity System is an administration and follow-through aid, not an emergency service.

7. Availability and account access

Reasonable maintenance or provider failures may occasionally interrupt the service. Access may be restricted for failed payment, misuse or security risk. Coaches should keep appropriate exports and verify time-critical appointments.

8. Contact

Use the Stripe billing portal for routine cancellation, payment-method changes and invoices. Email hello@lifemodefitness.com for refunds, data requests or account help.